Privacy
Privacy and cookies
The short version: this site sets no cookies and has no way to recognise you. We do count how often pages are opened, as plain totals on our own server, and the only information we ever hold about you is what you type into a form and send us.
What this site collects
No cookies are set, and nothing identifies you. We do keep a count of how often each page is opened and which links are clicked — the date and hour, the page, the country-neutral referring site, the language and whether the screen is a phone or a desktop. No IP address, no device signature, no identifier of any kind is recorded, which means two visits by you and one visit each by two people are indistinguishable to us. It is a tally, not a trail.
The one exception is the contact and booking request form, and it only sends us something when you fill it in and press send.
What you send us, and why
The form asks for your name, email, phone, the dates you have in mind, and your message. It reaches us as an ordinary email.
We use it to answer you and to work out which house fits — nothing else. Your address is not added to any mailing list.
Who sees it
The people at Samara Rentals who handle enquiries. We do not sell it, we do not share it for advertising, and we do not pass it to anyone who is not working on your stay.
How long we keep it
Your message stays in our mailbox, and if it turns into a booking it stays with the records of that booking. There is no automatic deletion schedule, so if you want it gone, ask us and we will delete it.
The map
The map of our office is a plain image stored on this site, not an embedded third-party map.
Your rights, and how to ask
You can ask what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop writing to you. There is no form to fill in and no charge — just ask.
Write to reservations@samararentals.com, call or WhatsApp +506 8387 9595, or come by the office next to the post office in Sámara. We answer within one business day.
Legal framework and data controller
We process personal data in accordance with Costa Rica Law No. 8968 on the Protection of Individuals regarding the Processing of their Personal Data, and its regulations, under the oversight of the Agency for the Protection of Individuals' Data (PRODHAB).
The data controller is Samara Rentals, Sámara, Guanacaste, Costa Rica, reservations@samararentals.com, WhatsApp +506 8387 9595.
Bookings, payments and processors
If you check availability, book or pay on this site, your booking data (name, email, phone, dates, guests and, where applicable, payment details) is processed through HostFlowLab, the booking platform we use, operated from the United States. Card payments are handled by our payment processor, Pagadito; we do not store your card number.
We also use Cloudflare to host the site and Resend to send the confirmation and notification emails. Each of them acts on our instructions and under its own security and privacy terms.
International transfer
Because HostFlowLab and our other providers operate outside Costa Rica, your data may be transferred to and stored in the United States or other countries. By sending us your data or completing a booking you consent to this transfer, which we limit to what is needed to provide the service.
Minors
This site is not directed to people under 18 and we do not knowingly collect their data. Bookings must be made by someone aged 18 or older.
Exercising your rights (ARCO)
You have the rights of access, rectification, cancellation (deletion) and opposition over your personal data, and you may withdraw your consent at any time. To exercise them, write to reservations@samararentals.com or WhatsApp +506 8387 9595 with your name and what you are asking for; we answer within one business day and in any case within the legal deadlines.
If you believe your rights were not respected, you may file a complaint with PRODHAB (prodhab.go.cr).
Last update
This policy was last updated on October 12, 2026.
Questions about your data? Write to reservations@samararentals.com.